Before your appointment
- Please fill out the mandatory health screening survey before every appointment
- Please complete the online consent form & liability waiver before your first appointment (or first since COVID)
Things to note
We continue our commitment to keeping our therapists and patients as safe as possible
- Please cancel your appointment if you have any symptoms of illness or have been recently exposed to COVID
- We will not charge cancelation fees for cancellations due to COVID concerns
- You may be required to wear a mask to and during your appointment. We can provide a mask for your use.
- Your RMT will come to get you at your treatment time so please wait in the hall until then
At your appointment
We continue to be focused on keeping us all healthy
- You may be required to wear your mask at Serenity Therapeutic Massage
- Sanitize your hands immediately upon entering the clinic
- Contactless payment available using credit card/Interac Tap
Health is our priority
The following protections help keep you and our clinic staff healthy
- Masks are available
- Staggered appointment times when possible to reduce overlap and decrease your potential contacts points
- Enhanced cleaning & sterilization of:
- treatment rooms
- massage tables
- all high-touch surfaces (such as door handles, doors, point of sale, front desk)
- Therapists will cancel if they exhibit any symptoms of illness or any elevated risk and request that you to do the same